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Frequently Asked Questions (FAQ)

Toddler Indoor Play

What are your hours of operation?

We are open Monday through Friday, twelve months a year. Our various locations maintain different hours of operation, depending on the needs of the community; please consult with your director for specific times.

What days are you closed?

We are closed six legal holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

On Christmas Eve, New Horizon Academy closes at 3:00 p.m.

* If one of these holidays falls on a weekend, it will be observed on either Friday or Monday. *

What is your policy for closure due to inclement weather?

It is our policy at New Horizon Academy to remain open during inclement weather.

How does weather impact outdoor play?

Outdoor play occurs daily, weather permitting. In the event inclement weather or excessive temperatures (hot or cold) prevents outdoor play, our teachers provide alternative indoor large motor activities. Please see your director for more details.

Are meals and snacks provided?

Yes, we serve hot meals and nutritious snacks. Our schools are equipped with a full-service kitchen and staff trained in nutrition, USDA guidelines, and proper portions for young children.

What is your policy on using breast milk?

We support breastfeeding mothers by offering nursing rooms/space in our schools for mothers to nurse. We also have thorough policies for handling breast milk. Please speak with your director or consult our Family Handbook for specific information regarding breast milk.

What is your medication policy?

When it comes to administering medication, we follow local and state child care licensing regulations. Please see your director or consult our Family Handbook for specific information regarding the administration of medication at your school.

Are your programs accredited?

Yes, 100% of our eligible schools are nationally accredited by the National Association for the Education of Young Children and/or the National Early Childhood Program Accreditation.

Are there opportunities to communicate with teachers?

At New Horizon Academy, we believe in establishing and maintaining open lines of communication with parents as a critical component of our program. We use the Daily Connect application on our classroom devices which allows us to provide current updates about your child’s day via your smartphone, tablet, or email. Throughout the day, you will be delighted to see and read about:

  • Special Moments
    Smiles with teachers, hugs from friends, and joyful moments will be shared with you.
  • Frequent Updates
    You will receive frequent updates, based on your child’s age, about meals, diapering or toileting, naps, and more. Peace of mind for you!
  • Fun Learning Activities
    You will be kept informed of fun games, special art projects, and many of the great learning activities your child participates in each day. It’s almost like you are there!
  • Cherished Photos
    Your child’s teacher will send you photos of your child engaged in many magical moments in his or her classroom.

Is there an open-door policy?

Absolutely! Parents are welcomed visitors and often participate in their child’s experience in a variety of ways. Family members are encouraged to share a book, story, activity, join your child for mealtime, or just to stop in and be a part of their day.

Do you require families to sign children in and out? If so, why?

We require all family members to use our sign in system every day to sign their children both in an out. The use of this system is of vital importance for the safety of the children entrusted in our care.

We must know at all times exactly which children are in our care. Should we ever need to evacuate the building, the accuracy of our attendance system will help us ensure that all children are safe. This is our primary responsibility, and we need your consistent cooperation to make sure our daily attendance records are accurate.

How can I get more information about enrolling my child?

We are glad you are interested in finding out more about our schools. Please use the contact form to provide us with your name, email address and phone number. We look forward to meeting you when you come in for a tour. Thank you for your time and for visiting our website.

What are your immunization requirements?

All children enrolled at New Horizon Academy must be following their state’s recommended schedule of immunizations. We do not enroll children who are not vaccinated because of conscientious objection.

How do you support children with allergies or special food needs?

If your child has a special nutritional need, a food allergy, or requires an adaption to our menu, please alert the director at your local school, and we will partner with your family to create a plan.

What are the ages of the children at your schools?

In Minnesota, we care for children six weeks to ten years of age.

In Idaho, we care for children six weeks to twelve years of age.

In Iowa, we care for children six weeks to ten years of age.

 

Year-End Tax Statements

New Horizon Academy will provide you with your year-end statement when it becomes available. Below please find additional information about year-end tax statements:

How do I obtain a copy of my year-end statement?

Year-end statements are available by contacting your director.

I need the EIN/Tax ID number for my school. How can I obtain this information?

Tax ID/EIN numbers are available by contacting your director.

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